China Premier RC Electric & Accessory Supplier.
  My Cart My Acc. Dealers Index  
  Manuals Affiliate Help      
Products Search:  
Browse By Brands: 
HiModel Help Center
Categories
Top Questions
Placing Orders
Making Payments
Shipping Methods
Orders Tracing
Returning & Replacing
Dealers / Distributors
General Questions
Affiliate Program
 
Still having trouble?
Contact Us
  Search: Have a question? Find your answer fast.
     
(Example: "place order ?")    

    Shipping Methods
 

What is your policies on lost or damaged parcels during delivery?

Added: 2006-10-14   Updated: 2020-08-10   View: 3892

   As the shippers are beyond of our control, also to make our prices as low as possible, when set the prices, we do not allow for unforeseen costs like parcel losing or damages during delivery, so we will assume no responsibility in case of parcel lost or damage, but we can do our best to assist you and on your behalf to claim to the shippers, and will pass whatever compensation we can get from the shippers to you, and our responsibility also limited to the extent of the shippers may compensate us.

Some shipping methods may take a very long time during delivery, like China Post (small) air parcel services, as this service is carried out jointly by many countries and world organizations, also they do not have a online tracing system, so it takes a very long time for them to conclude a parcel lost and make a compensation, it may take up to 3-5 months to get compensated since we file a claim, even though the compensation might be very limited and may far lower than the real value of your order. Situation is bit of better for those world famous express shippers like DHL/Fedex/TNT etc., they may confirm a parcel lost or damage within 10-20 days, but the compensation is also very limited, and the maximum compensation is $100USD which clearly show on the back of the air waybill.

For this reason, we strongly recommend you to buy insurance for your orders, and the insurance fee is 1% or $1USD which is higher, you will get full compensation including shipping cost in case of parcel lost, or the actual lose in case of parcel damage.
More info on insurance policy.

   Other questions in this section
  What does ETA to be confirmed mean?
  Can I request ship my orders to my logistic forwarder in China?
  What is your policy on parcels returned/detained by customs or retunred by courier?
  Can you tell me where my EMS package is?
  Why my EMS pacel seems stuck there for several days?
  I want to cancel an order, what should I do?
  What should I do once arrange the payment?
  Why I receive an error message of "This payment cannot be funded with a credit card at this time."?
  Why have'nt I received my parcels shipped via postal (small) air parcel services after 30 days?
  Why my order need to be humanly confirmed?

©2003-2024 HiModel All Rights Reserved.