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    General Questions
 

I forgot my account/ID and/or password. How do I access my account?

Added: 2006-07-29   Updated: 2020-08-10   View: 2660

   You may request your password via the link Password
Forgotten
by entering either your customer number/ID or
e-mail address. We will e-mail the new password to you at
the e-mail address we have on file, you can reset your password
once login with the new password generated by the system.

   Other questions in this section
  What does ETA to be confirmed mean?
  Can I request ship my orders to my logistic forwarder in China?
  What is your policy on parcels returned/detained by customs or retunred by courier?
  Can you tell me where my EMS package is?
  Why my EMS pacel seems stuck there for several days?
  I want to cancel an order, what should I do?
  What should I do once arrange the payment?
  Why I receive an error message of "This payment cannot be funded with a credit card at this time."?
  Why have'nt I received my parcels shipped via postal (small) air parcel services after 30 days?
  Why my order need to be humanly confirmed?

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